EdTech, name withheld

Tutoring and learning center (name withheld)

A website chat concierge that vets enquiries, answers questions, escalates and books straight onto the calendar

The challenge

The website worked like a brochure. Visitors with a question or who wanted a consult had to leave a message and wait.

New-family enquiries arrived through a contact form and went unanswered until staff got to them.
Existing clients with simple questions about policies and hours waited in the same inbox as new leads.
Booking a consult meant back-and-forth email to find a time.

What we built

Part 1
1. Inbound
- The chat concierge responds as soon as a visitor starts typing, with no form and no wait.
Part 2
2. Understanding
- An AI model, orchestrated through n8n, reads the message, works out the request and routes it.
Part 3
3. Routing
- New enquiries are vetted and qualified.
- Existing-client questions about policies and hours are answered directly.
- Account-specific or sensitive questions are escalated to a person by email rather than answered with a guess.
Part 4
4. Booking
- Qualified conversations book directly onto the team's live calendar.
Part 5
5. Record and report
- Every conversation is logged, and a KPI dashboard shows volume and outcomes.

Architecture

Results

These are early figures from the first weeks of Phase 1. They are not projections or scaled figures.
An email enquiry agent was built on the same pattern. It is ready but intentionally not switched on until the current-client lookup it depends on is reliable enough to run safely.

Tell us your use case. We will build and run it.