Skip to content

Retail & Commerce

Representative build

Supermarket and home delivery

Sales, marketing and accounts automation for a premium supermarket and home-delivery brand

  • Voice AI
  • WhatsApp Automation
  • Workflow Automation
8
Automations built
3
Categories: sales, marketing, accounts
4
Channels covered: voice, chat, social, paid ads
Full
Order lifecycle: placed, tracked, cared for, billed

The client

A premium supermarket and home-delivery brand. This is a representative build and the name is withheld.

The challenge

The brand wants sales, marketing and accounts to run on automation rather than on staff time.

  • Orders arrive by phone and chat and need someone to take them, answer questions and give a real status update.
  • New customer enquiries need a fast response to convert.
  • The storefront needs continuous ads and social media activity.
  • Inventory and invoicing can fall behind when order volume is high.

What we built

3 connected parts, one system

  1. Part 1

    Sales

    • An order agent takes new orders and answers questions about existing ones, by voice or chat, in the same conversation.
    • Order tracking gives a live status on each order.
    • A customer care agent handles complaints and cancellations.
    • A speed-to-lead layer acts on new enquiries as they arrive instead of queuing them.

  2. Part 2

    Marketing

    • Ads management runs and optimises paid campaigns.
    • Social media management handles scheduled posts and engagement.

  3. Part 3

    Accounts

    • Inventory management keeps stock levels updated automatically.
    • Invoices are generated and sent per order without manual entry.

Systems and tools involved

  • Voice
  • Chat
  • Social
  • Paid ads

Architecture

The system, drawn as we built it

How the systems connectOpen full size (new tab): How the systems connect
Architecture of the supermarket sales, marketing and accounts automations

Scope

What the build covers

  • Verified

    8

    Automations built

  • Verified

    3

    Categories: sales, marketing, accounts

  • Verified

    4

    Channels covered: voice, chat, social, paid ads

  • Qualitative

    Full

    Order lifecycle: placed, tracked, cared for, billed

Scope at a glanceOpen full size (new tab): Scope at a glance
Supermarket build scope

Notes

  • This page shows scope rather than performance. It describes a representative build, not one client's measured results.

Have a process that still depends on people?

Tell us your use case. We will build and run it.

Book a call

Related solutions

All client results